![](https://marinesystemsintegration.com/wp-content/uploads/2019/09/after-sales.jpg)
SERVICES & AFTER SALES
Ingeteam always aims to bring safety and reliability to our customers, constantly proving that they can count on us for excellence, expertise and responsiveness using our services and after sales services, including: commissioning and sea-trials, training, 24 hours technical support, maintenance, spare parts, agreements with local companies.
SERVICES
- Services, Commissioning & Sea trials
- TRAINING
- Technical support 24 hours
- Maintenance & Spare parts
- Services agreement with local companies
Carried out by our technical personnel that actively participated in the elaboration of the project. Before commissioning the systems installed in the vessel functional tests are carried out at our premises. These tests reduce costs and the execution delay of this part of the project, ensuring that commissioning is performed with maximum efficiency
Carried out at our headquarters or the ship owner´s and/or shipyard installations through tested-out courses adaptable to each type of vessel. Our training personnel offers you a comprehensive range of learning solutions. These solutions are designed to give the required technical understanding and working skills to guarantee the functionality of vessel installation.
24 h technical support service guarantees the availability of a technician to be in phone contact with the chief engineer and logged to the vessel in a less than 1h, at any time of the day.
Our service, together with our workshop network allows us to offer an effective and agile service. The initial analysis made during the commissioning of our machines and equipment allows us to develop personalized maintenance programs.
Response times, key account engineers and support demands can be defined by agreement, and aligned with the level of availability required. Such an agreement can be combined with the maintenance services and a spare parts availability contract.
Through our spare parts service, we establish calendars and specific initiatives in close coordination with our technical assistance team.
Ingeteam is ready to enter into an agreement for special service at the owner place, in order to obtain an easy access on board of the vessel in case if needed. Via Ingeship RAS the local company technicians on board will be able to perform a technical assistance 24/7, as well as to schedule maintenance programs.